Returns, Exchanges & Refund Policy

At Frigidaire Philippines, we want you to feel confident and happy with your purchase. If you have any concerns about your order, our team is here to help. 

1. Change-of-Mind Returns

Changed your mind about your purchase? You may request a return within 7 calendar days from the date you received your order.

To help us process your request, please make sure the product is:

• Unused and in its original condition
• Complete with all original accessories, manuals, and inclusions
• In its original packaging, whenever possible
• Accompanied by your order confirmation, official receipt, or other proof of purchase

Change-of-mind returns are subject to product inspection and approval.

Please note: Our 7-day change-of-mind return period does not affect your rights under Philippine consumer laws for products that are defective, damaged, or do not match what was advertised.

2. Damaged, Defective, or Incorrect Items

We understand that sometimes things don't go as expected. If your item arrives damaged, defective, incomplete, or different from what you ordered, please let us know as soon as possible.

Simply contact us at online.marketing@cyaindustries.com or message us thru frigidaire fb messenger and provide:

• Your order number
• A short description of the concern
• Photos or videos of the item, when applicable

Our team will review your concern and guide you through the next steps. Depending on the situation and applicable warranty or consumer protection laws, we may provide a repair, replacement, refund, or other appropriate remedy.

3. How to Request a Return

Before sending an item back, please contact us first so we can assist you with the return process.

Once your return is approved, we'll provide the necessary instructions, including where and how to send the item.

Return Address:
103 Mercedes Ave., Brgy. San Miguel, Pasig City, Philippines

For defective, damaged, incorrect, or non-conforming products, return arrangements and related costs will be handled in accordance with applicable laws and the circumstances of the case.

4. Items That May Not Qualify for a Change-of-Mind Return

For change-of-mind returns, we may not be able to accept products that:

• Have already been used, installed, modified, or damaged after delivery
• Are missing accessories, manuals, or other inclusions
• Were damaged due to misuse, negligence, improper installation, or failure to follow product instructions
  

These conditions do not limit your rights when a product is defective, damaged, or does not conform to what was advertised.

5. Exchanges

If you would like to exchange an item because you changed your mind, we're happy to check if an exchange can be accommodated, subject to product availability and approval.

For defective, damaged, incorrect, or non-conforming products, we will determine the appropriate remedy based on the circumstances, applicable warranty, and Philippine consumer protection laws.

6. Refunds

Once an approved return has been received and evaluated, we will let you know the outcome and, where applicable, process your refund.

Approved refunds will generally be made through the original payment method.

7. Product Warranty

Your Frigidaire appliance may come with a manufacturer's or seller's warranty, depending on the product.

Warranty coverage and procedures may vary by product. If you believe your appliance has a defect or is not working properly, please reach out to us and we'll help guide you through the appropriate next steps.

8. We're Here to Help

Have a question about your order, return, exchange, or warranty?

We're happy to assist.

📧 Contact US
📍 103 Mercedes Ave., Brgy. San Miguel, Pasig City, Philippines

Thank you for choosing Frigidaire Philippines. We appreciate your trust and look forward to serving you