Contact Us

Find our service centers and warehouses near you

Service Centers

Manila Service Center

103 Mercedes Avenue Brgy. San Miguel Pasig City
Mon-Sat: 8:00 AM - 6:00 PM

Warehouses

Pasig Warehouse

103 Mercedes Avenue Brgy. San Miguel Pasig City

Cainta Warehouse

Enter Sierra Valley (Starbucks Sierra Valley) then turn left at Finch Drive. Valley Golf will not allow entry to our Warehouse Sale through Don Celso St.

LIIP Warehouse

Laguna, (Asian Durables Manufacturing Inc.) BLK 3 LOT 2 Mamplasan St. LIIP, Brgy. Mamplasan, Biñan City, Laguna

Bacolod Warehouse

Lot 9 and 10, Block 9 Magsaysay Avenue Brgy. Taculing Bacolod City (near Dragon Lodge).

CDO Warehouse

Zone 5 Cugman Highway Cagayan De Oro City (near Mandaue Foam).

Cebu Warehouse

Designer Square Lot 2 Natalio Bacalso Avenue Cebu City (between Petron and PLDT Bldg).

Davao Warehouse

L29E-1 Corner Emiville Subdivision, Buhangin, Diversion Road, Brgy. Sasa Davao City (near Iglesia Ni Cristo Church).

Iloilo Warehouse

C1 road, Brgy Pulo Maestra Vita, Oton Iloilo

Palawan Warehouse

Liberty Bonifacio St. Bgy. Maunlad, Puerto Princesa City, Palawan. Landmark: Beside Tanduay Warehouse.

Tips for faster Service

Follow these 4 quick steps to prepare — it helps us resolve your concern faster.

1
Invoice
2
Videos or Photos
3
Problem
4
Viber
Step 1 of 4

Purchase Details

Your sales invoice or official receipt can help us verify your purchase and warranty coverage, making your service request easier to process.

  • Best if you have your invoice or receipt available.
  • A clear photo or scan helps us review the details quickly.
  • If you don’t have a copy, you may contact your retailer or authorized dealer to request any proof of purchase.

Tip: Keep a digital copy of your invoice or receipt for easier service requests in the future.

Step 2 of 4

Videos or Photos

Clear photos or videos give our technicians a better view of the concern, helping them assess the issue more efficiently.

  • Best if you can provide a clear photo or short video of the unit.
  • Include the entire unit and a close-up of the affected area.
  • If applicable, capture any error codes, unusual sounds, leaks, or abnormal operation.

Tip: The clearer the details, the easier it is for our team to assess the concern.

Step 3 of 4

Describe the Issue With Your Unit

Providing detailed information helps our technicians understand the problem and prepare before contacting you.

Please include:

  • When the issue first started
  • A description of the problem, including any error messages, warning indicators, or unusual behavior
  • Whether the issue happens all the time or intermittently

Tip: The more details you provide, the faster and more accurately we can assist you.

Step 4 of 4

Contact us on Viber

You're all set! Send us a message on Viber and our team will assist you as soon as possible.

  • Tap the button below to start a Viber chat with our support team instantly.
  • Send your invoice, video or photo, and problem description.

Tip: Support Hours: Monday–Saturday, 8:00 AM–5:00 PM

Chat on Viber

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