Contact Us
Find our service centers and warehouses near you
Service Centers
Manila Service Center
Warehouses
Pasig Warehouse
Cainta Warehouse
LIIP Warehouse
Bacolod Warehouse
CDO Warehouse
Cebu Warehouse
Davao Warehouse
Iloilo Warehouse
Palawan Warehouse
Tips for faster Service
Follow these 4 quick steps to prepare — it helps us resolve your concern faster.
Purchase Details
Your sales invoice or official receipt can help us verify your purchase and warranty coverage, making your service request easier to process.
- Best if you have your invoice or receipt available.
- A clear photo or scan helps us review the details quickly.
- If you don’t have a copy, you may contact your retailer or authorized dealer to request any proof of purchase.
Tip: Keep a digital copy of your invoice or receipt for easier service requests in the future.
Videos or Photos
Clear photos or videos give our technicians a better view of the concern, helping them assess the issue more efficiently.
- Best if you can provide a clear photo or short video of the unit.
- Include the entire unit and a close-up of the affected area.
- If applicable, capture any error codes, unusual sounds, leaks, or abnormal operation.
Tip: The clearer the details, the easier it is for our team to assess the concern.
Describe the Issue With Your Unit
Providing detailed information helps our technicians understand the problem and prepare before contacting you.
Please include:
- When the issue first started
- A description of the problem, including any error messages, warning indicators, or unusual behavior
- Whether the issue happens all the time or intermittently
Tip: The more details you provide, the faster and more accurately we can assist you.
Contact us on Viber
You're all set! Send us a message on Viber and our team will assist you as soon as possible.
- Tap the button below to start a Viber chat with our support team instantly.
- Send your invoice, video or photo, and problem description.
Tip: Support Hours: Monday–Saturday, 8:00 AM–5:00 PM
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